Customer Service Representative (CSR) - GraPARI (Malang, Remote/Hybrid Option)

Are you passionate about delivering exceptional customer experiences and eager to grow in a dynamic environment? Infomedia Nusantara is now hiring for the role of Customer Service Representative (CSR) at GraPARI in Malang, Jawa Timur! Join our team and become part of a company that values innovation and customer satisfaction. As a CSR, you'll be at the heart of our operations, ensuring every customer interaction is seamless and memorable. With opportunities for remote and hybrid work, we offer flexibility while maintaining the high standards of our customer service.

At Infomedia Nusantara, we are committed to fostering a culture of continuous learning and growth. You'll have the chance to work with cutting-edge tools like Zendesk, Salesforce, and Microsoft Teams, and gain hands-on experience in managing customer inquiries and resolving issues efficiently. Whether you're a seasoned professional or just starting your career, we welcome individuals who are ready to contribute to our mission of excellence.

This is your opportunity to join a team that prioritizes your development and success. Be part of a company that not only meets but exceeds customer expectations, all while enjoying a supportive and collaborative work environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring timely and professional responses.
• Manage and resolve customer issues using CRM systems like Salesforce and Zendesk.
• Collaborate with internal teams to ensure smooth and efficient service delivery.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Provide exceptional customer service, adhering to company policies and procedures.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to the development and implementation of customer service best practices.
• Maintain accurate and up-to-date records of all customer interactions and service requests.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Strong communication skills, both verbal and written.
• Proficiency in using CRM systems like Salesforce and Zendesk.
• Ability to work well under pressure and meet tight deadlines.
• Excellent problem-solving and conflict resolution skills.
• Familiarity with Microsoft Office Suite, particularly Outlook, Word, and Excel.
• Ability to work independently and as part of a team.
• Bachelor's degree in Business Administration, Communication, or a related field is a plus.

🛠️ Keahlian

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