Outlet Supervisor - Restaurant Operations Management

Join our dynamic team as an Outlet Supervisor and play a pivotal role in supporting the Operational Manager to ensure smooth and efficient restaurant operations. This is a fantastic opportunity for a motivated individual with a passion for hospitality to lead a team, maintain high standards, and drive the success of our beloved restaurant in Bandung.

As an Outlet Supervisor, you'll be at the heart of our operations, overseeing daily activities, training staff, and ensuring that every guest leaves with a memorable experience. You'll work closely with our dedicated team to maintain cleanliness, manage inventory, and optimize workflows. This role is perfect for someone who thrives in a fast-paced environment and is eager to take on a leadership position.

📋 Tanggung Jawab Pekerjaan

• Supervise daily restaurant operations to ensure smooth and efficient service.
• Train and develop staff to maintain high standards of hospitality and customer service.
• Monitor and manage inventory to ensure optimal stock levels and cost efficiency.
• Maintain a clean and organized outlet, adhering to health and safety regulations.
• Handle customer complaints and resolve issues promptly to maintain guest satisfaction.
• Collaborate with the Operational Manager to implement and improve operational procedures.
• Ensure compliance with company policies and industry standards.
• Conduct regular performance reviews and provide constructive feedback to staff.

🎓 Kualifikasi & Syarat

• Minimum of 3 years of experience in a supervisory or managerial role within the hospitality industry.
• Proven track record of leading and motivating a team to achieve operational goals.
• Strong knowledge of restaurant operations, including food and beverage service, inventory management, and staff scheduling.
• Excellent communication and interpersonal skills to build and maintain positive relationships with staff and customers.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Familiarity with POS systems such as Quick Service Restaurant (QSR) or Point of Sale (POS) software.
• Certification in food safety and hygiene (e.g., ServSafe) is a plus.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.

🛠️ Keahlian

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